Terms & Conditions
By using the site you are agreeing to our terms and conditions. Our terms and conditions may be modified periodically; in the event that they are then the date will be noted along with the change.
When using the site after the date on which the terms and conditions were modified then you will be agreeing to the new terms and conditions.
Payment Method
We aim to provide the most secure online store for the people that we serve, with safe and encrypted transactions enabled by ProTX.
We accept payment by Switch/Maestro, Solo, Mastercard, Visa, Delta and Visa Electron credit cards.
Incomplete orders will be put on hold until all missing information is submitted. Delivery time may consequently be delayed. Please print out and keep your order form for reference.
The prices listed throughout this site are subject to change without notice. In the event that a product is listed at an incorrect price due to type or programming error, Platinum Ring Shop can refuse the transaction.
Delivery
We currently only deliver to the UK and only deliver via Royal Mail Special Delivery. Please double check your delivery address on the order form and any email order confirmations. The correct address and postcode are vital! If a customer requires us to deliver an order to a place other than the billing address then we reserve the right to cancel the order and make a full refund by the original method of payment.
Plain rings will be delivered within 7 to 10 working days. Diamond set wedding rings within 14 to 21 working days. Sample rings will normally be sent within 5 working days of the order. These are approximate guidelines only and can vary. Customers will be notified within 7 days of ordering if there is a delay with their order.
Before signing for your ring, please ensure that the package is not damaged. Platinum Ring Shop is not responsible for theft or loss once you have signed for your delivery.
12-Month Warranty
If your Platinum Ring Shop ring is found to have a defect in material or workmanship then we will repair such defect without charge for materials or labour. In the event that the ring cannot be repaired then Platinum Ring Shop will replace the ring with the same model.
This warranty is valid only when a new platinum ring is purchased from Platinum Ring Shop and is available to the original purchaser only. Please note that your guarantee is invalidated if you allow a third party to work on the item that we have made for you.
If an item is altered by a third party we are not liable to re-imburse the customer with the cost of the ring.
Owners Responsibilities
This warranty does not cover expenses incurred due to a lack of proper care for a ring purchased from platinum ring shop. Please see our Caring for Platinum page for more information.
Please keep your proof of purchase documents. They will be needed if you require warrantee service.
Please notify platinum ring shop within 14 days of purchase in the case of a defect.
Resizing
Platinum Ring Shop will resize or replace any ring that is accidentally made a different size to the size that was ordered. It is the customer’s responsibility to order the correct finger size. We can alter a ring’s size but a charge will be made.
Resize charges: Plain rings can be resized at a cost of £12. Please note that diamond set rings cannot be resized. We need the correct size before the ring is made. If in doubt then it is best to order a plain sample ring beforehand for you to check the finger size.
Before returning a product, please contact us and we will advise you of the procedure.
Rings to be resized must be returned within 28 days after initial delivery. Resized items are not refundable.
Returns Policy
We make rings to the highest standard that we can achieve. We sincerely hope that you will be happy with your ring from us. If for any reason you wish to return a product, Platinum Ring Shop will accept the item providing it is returned unused, it is in it’s original packaging and is returned within 14 days of receipt. A full refund will then be issued.
Our refund policy excludes items with any element of personalisation ie rings that are engraved.
If a product is found to be faulty (subject to a manufacturers inspection) Platinum Ring Shop will replace or refund the item within 28 days of purchase. If a product develops a fault within 12 months of purchase Platinum Ring Shop will repair or replace the item free of charge.
Before returning a product, clients are required to contact Platinum Ring Shop in order to establish the return procedures. Please email us for more information (link)
Returned products must be unworn and in the original packaging. Customers assume the postage or shipping costs of returns, except if the return is due to en error on our part, in which case return postage or shipping costs will be reimbursed.
Refunds will only be made by the original method of payment.
Refunds will only be issued after the returned item has been received and inspected by Platinum Ring Shop.
We recommended that any items returned be only sent by Royal Mail Special delivery. It is the only Royal Mail service that insures jewellery. There are three levels of cover with Royal Mail special delivery. It is important that you declare the accurate value when posting as under declared values invalidate the insurance.
We endeavour to ensure that all our prices are clearly displayed and that there are no hidden extras. The final amount payable will always be shown at the check-out before the purchaser makes a final commitment to buy. However, in the event of human error or malfunction in our web-site technology the prices on the site do not commit us to a sale unless a price is subsequently agreed. In the event of a customer having purchased an item on-line at the incorrect price we reserve the right to return the amount paid in full and cancel the purchase if no alternative method can be agreed.
Insurance
Please be sure that you insure all your jewellery against any loss which might be incurred. Most insurance policies require each item valued at over £1,000 to be named separately on the policy and you should therefore advise your insurer at the time of purchase to add the item to your policy if it is valued at £1,000 or more. If you require an extra invoice or valuation we will be happy to provide this service free of charge, but only at the time of purchase.
Ownership of Goods
Any item received by a customer without us first receiving full payment remains our property until full payment has been received.
Goods sent on approval or as samples are our property but are the responsibility of the customer and will be invoiced at their replacement cost if not returned to us. In the event of an item not being received by us which has been posted by the customer, we will accept proof of posting by a Royal Mail receipt as being sufficient proof of delivery. We advise that all items are returned by royal mail special delivery.
Cancelling an order
You can cancel your order at any stage prior to shipping. If the item you want to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you can return the item for a full refund.
Complaints and Problems
In the event that you have an issue that you need to discuss then director Robert Price will be pleased to help you personally by either phoning him on 01392 493765 or e-mail (robertprice66@hotmail.com)